Effective Date: 1 August 2026 · Last Updated: 1 August 2026
RERACertified offers digital course content that is made available immediately upon enrollment — including lessons, audio, practice questions, exam access, and downloadable resources. Because this content is instantly accessible and cannot be "returned" once viewed or downloaded, we follow a strict no-refund policy once course access has been used. Please review this policy carefully before completing your purchase.
| Situation | Refund? | Amount |
|---|---|---|
| Payment successful but you have not logged in or accessed any content at all — and you write to us within 24 hours | ✅ Yes | Full refund |
| You have logged in, opened any lesson, played any audio, or accessed any content | ❌ No | No refund |
| You have attempted any module exam or the final exam | ❌ No | No refund |
| More than 24 hours have passed since enrollment (regardless of whether you accessed content) | ❌ No | No refund |
| Certificate has been issued | ❌ No | No refund |
| Technical failure on our side — platform inaccessible, content broken — not resolvable within 5 working days | ✅ Yes | Full refund |
| Double charge / payment debited but enrollment not confirmed | ✅ Yes | Full refund of excess / erroneously charged amount |
RERACertified sells digital educational content delivered entirely online. Upon enrollment confirmation, you are granted immediate access to:
Because this content is digital, instantly accessible, and impossible to "return" once viewed or downloaded, our refund policy is necessarily strict. This is consistent with standard practice for digital goods under Indian consumer protection law, which recognises that digital content accessed by the buyer is no longer eligible for return.
By completing payment and enrollment, you acknowledge that you have reviewed the course structure, curriculum, sample content, and terms before purchasing, and you consent to the no-refund policy that applies once access is used.
We offer exactly one scenario in which a full refund is available:
You request a refund within 24 hours of enrollment AND you have not accessed any course content — no lessons opened, no audio played, no downloads, no exam attempted.
Both conditions must be met simultaneously:
If either condition is not met, no refund is available. We verify access status directly from our platform logs — self-declaration of non-access is not sufficient.
Why 24 hours? This window exists to accommodate genuine cases of accidental purchase, duplicate enrollment, or a change of mind before the student has engaged with any content. It is not a general satisfaction guarantee.
Once you have accessed any part of the course — including opening a single lesson page, streaming any audio, downloading any resource, or attempting any exam — no refund is available under any circumstances, regardless of:
We strongly encourage all prospective students to:
If a verified technical failure on our platform makes it impossible for you to access content you have paid for, and we are unable to resolve the issue within 5 working days of your written support request, you are entitled to a full refund — regardless of the 24-hour window.
To qualify:
We recommend verifying platform compatibility on a trial lesson before enrolling if you have concerns about your device or connectivity.
If your payment is debited but you do not receive an enrollment confirmation email within 2 hours, or if you are charged twice for the same enrollment, email support@reracertified.in immediately with:
We will investigate within 1 working day. Confirmed duplicate charges or failed-enrollment payments will be refunded in full within 5–7 working days.
Refund requests must be submitted in writing only — we do not process refund requests made verbally, by phone, or through chat.
Email support@reracertified.in with subject line: "Refund Request — [Your Full Name]"
Include:
We will acknowledge within 1 working day and communicate our decision within 3 working days. If approved, refunds are processed within 5–7 working days to the original payment method. Razorpay processing time is outside our control once we initiate the refund.
Important: Submitting a refund request does not suspend or extend the 24-hour window. The window runs from enrollment confirmation regardless of whether a request is pending.
If you initiate a chargeback or payment dispute with your bank or card issuer without first contacting us, we reserve the right to:
We encourage you to contact us directly at support@reracertified.in before raising any payment dispute. Genuine issues are resolved much faster through direct communication.
You may request cancellation of your enrollment at any time by emailing support@reracertified.in. Cancellation closes your access to the platform.
Cancellation does not entitle you to a refund unless you independently qualify under Section 2 (24-hour, zero-access window) or Section 4 (technical failure). Cancellation after access is used is permanent closure with no monetary return.
Failing a module exam or the final certification exam does not entitle you to a refund. Examinations are a core part of the CREP™ credential process. The platform provides:
We have structured the examination system to give every serious student a fair opportunity to pass. Failure is not grounds for a refund.
This policy is governed by Indian law. In the context of digital goods, the Consumer Protection Act 2019 and the Information Technology Act 2000 recognise that digital content that has been accessed by the buyer is not eligible for return or refund in the same manner as physical goods. Our policy is consistent with these principles.
Any disputes arising from this policy are subject to the jurisdiction of the courts of Chandigarh, India, as specified in our Terms & Conditions.
We strongly encourage you to review the full curriculum and ask any questions before purchasing. Our team responds within 1 working day.